Clinical Quality
Durham Regional Hospital is committed to providing the highest quality healthcare to our community. As part of that commitment, we are proud to be participating in a number of clinical quality initiatives, including the Centers of Medicare and Medicaid Services (CMS), the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) and the Institute of Healthcare Improvement (IHI).
Patient Satisfaction Scores
Durham Regional Hospital and Duke University Health System began publicly reporting patient satisfaction scores March 27, 2008.
Areas of focus include patients' perceptions of the following:
- Communication with doctors
- Communication with nurses
- Responsiveness of the hospital staff
- Pain control
- Communication about medicines
- Cleanliness and quietness of the physical environment
- Discharge information
- Overall rating of the hospital
- Likelihood to recommend
These patient satisfaction measures were developed jointly by the Centers for Medicare and Medicaid Services (CMS) and the Agency for Healthcare Research and Quality (AHRQ). The survey tool, Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), provides for standardization of key quality indicators for US hospitals and lets consumers make apples-to-apples comparisons when choosing healthcare facilities.
New data will be added quarterly. To view patient satisfaction scores, visit dukehealth.org or hospital compare.
