Service Excellence
At Durham Regional Hospital we are committed to maintaining a culture of service excellence. Service excellence means striving to be the best we can be – as individual employees and as an organization. It means providing the very highest level of clinical care, putting quality and patient safety above all else. And it means treating our customers with dignity, respect and compassion.
Our success is measured by your satisfaction, and we are continually working to improve the services we offer. After your stay, you may receive a survey in the mail. We hope you will take a few moments to let us know about your experience. We also would ask that you take this opportunity to offer positive feedback so that we can ensure staff are recognized appropriately. Your feedback will help us as we strive to make Durham Regional Hospital the best community hospital in North Carolina.
If you would like to provide additional feedback, please call our Patient & Visitor Relations Department at (919) 470-4747 or fill out our online feedback form.
