Patient and Visitor Information

Durham Regional Hospital is dedicated to making sure you have the most positive healthcare experience possible. We want you to feel that you can recommend Durham Regional to your family and friends without hesitation. That means providing not only excellent clinical care, but all the other information and services that make accessing that care more comfortable and convenient.

Durham Regional Hospital and Duke University Health System strives to provide high quality and safe patient care. If for any reason you have concerns about the care provided, we encourage you to discuss this with your provider, or with clinic, Hospital, or Health System management. You may also call our patient help line at (919) 470-4747. If for any reason you are not satisfied with the response, you may contact the JCAHO at 1/800-994-6610 or by e-mailing complaint@jcaho.org. 

Please select from the navigation on the left to learn more about the services and resources that are available to our patients and their friends and family.

Thank you for choosing Durham Regional Hospital for your care.

PUBLIC NOTICE- MAGNET RECOGNITION PROGRAM SITE VISIT 

Durham Regional Hospital has applied to the American Nurses Credentialing Center (ANCC) for the prestigious designation of Magnet. The Magnet designation recognizes excellence in nursing services.

Patients, family members, staff, and interested parties who would like to provide comments are encouraged to do so. Anyone may send comments via e-mail, fax and direct mail. All phone comments to the Magnet Program Office must be followed up in writing.

YOUR COMMENTS ARE CONFIDENTIAL AND NEVER SHARED WITH THE FACILITY. IF YOU CHOOSE, YOUR COMMENTS MAY BE ANONYMOUS, BUT MUST BE IN WRITING.

YOUR COMMENTS MUST BE RECEIVED BY September 19, 2008.

 

Address:  American Nurses Credentialing Center (ANCC)

                 Magnet Recognition Program Office

                 8515 Georgia Ave., Suite 400

                 Silver Spring, MD  20910-3492

 

Fax:           301-628-5217

E-Mail:       magnet@ana.org

Phone:       866-588-3301 (toll free)

 

Durham Regional Hospital has submitted information for the appraisers to review. That information is available, twenty-four hours a day, to you for review in the Magnet Document Review Office (the office to the left of the Chapel) which is located near the hospital's Main Entrance. Call Nursing Administration at 470-7140 to arrange a review during regular business hours (Monday through Friday, 8:30 am to 5 pm). To review after hours and/or on weekends, call 470-4000 and ask them to page the Operations Administrator to arrange for a review.

 

Valet Parking & Greeter Services

For your convenience, valet parking and greeter services are available to assist patients and visitors. These services are available Monday- Friday 6 am- 6pm. A fee of $4 will be charged for valet parking.   

Newspapers

Complimentary newspapers will be delivered to patient rooms by volunteers Monday through Friday.

Interpreters

If a patient has difficulty speaking or understanding English, or if the patient’s hearing is impaired, the hospital will provide assistance. Please notify your nurse.

If the patient’s native language is Spanish, an in-house Spanish interpreter is available, Monday through Friday, from 8 a.m.-midnight. At other times and for other languages, the hospital has interpreters accessible by phone. Sign language interpreters are available to assist the hearing impaired.

JCAHO Public Notice  

Effective January 1, 2006, the Joint Commission on Accreditation of Healthcare Organizations will be conducting unannounced accreditation surveys to health care organizations.

The purpose of the survey will be to evaluate the organization's compliance with nationally established Joint Commission standards. The survey results will be used to determine whether, and the conditions under which, accreditation should be awarded the organization.

Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. If you have any concerns about patient care and safety in our facility and you feel they have not been addressed, you may contact Joint Commission on Accreditation of Healthcare Organizations at: Joint Commission’s Office of Quality Monitoring Joint Commission on Accreditation of Healthcare Organizations One Renaissance Boulevard Oakbrook Terrace, IL 60181 1-800-994-6610 complaint@jcaho.org